Privacy Policy
Introduction
CoachDirect (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our coaching services across the UAE and India.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Full name and contact details (email address, phone number)
- Mailing address and location preferences
- Age, gender, and fitness-related health information relevant to coaching
- Payment and billing information
- Communication records via WhatsApp, email, or our website
Automatically Collected Information
When you access our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
- To provide and manage our coaching services
- To match you with the most suitable certified coaches
- To process bookings, payments, and communicate with you
- To send promotional materials, newsletters, and service updates (with your consent)
- To improve our website, services, and customer experience
- To comply with legal obligations
Sharing Your Information
We do not sell your personal information. We may share your information with:
- Coaches: To facilitate coaching sessions you’ve booked
- Service Providers: Third-party vendors who assist in website operations, payment processing, and analytics
- Legal Authorities: When required by law or to protect our rights
Cookies & Tracking
Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. We use analytics tools to understand website traffic and improve our services.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, update, or delete your personal information
- Withdraw consent for marketing communications
- Request data portability
- Lodge a complaint with a data protection authority
Children's Privacy
Our coaching services may involve minors participating in sports programs. We collect personal information of minors only with parental or guardian consent and use it solely for the purpose of delivering coaching services.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
CoachDirect
Arjan, Dubai, UAE
Email: info@coachdirect.me
WhatsApp: +971 50 123 4567